Returns & Refunds
✦ 7-day easy returns on all unworn, unaltered pieces with original tags intact.
Eligibility
We accept returns within 7 days of delivery for items that are:
- Unworn, unwashed, and unaltered
- In original condition with all tags attached
- Returned in original packaging or equivalent
- Not from our "Final Sale" or "Non-Returnable" category (clearly marked on the product page)
The following items are not eligible for return: customised/stitched-to-measure pieces, sale items marked non-returnable, items with signs of wear, washing, or alteration, and accessories (dupattas, belts) purchased separately.
How to Initiate a Return
Contact us
WhatsApp or email us with your order ID and reason for return within 7 days of delivery.
Get approval
We will confirm eligibility and send you a return pick-up confirmation within 24 hours.
Pack & ship
Pack securely with original tags attached. Our courier partner will collect from your address.
Refund processed
Refund issued within 5–7 working days of receiving and inspecting the returned item.
Refund Methods
Refunds are issued via the original payment method:
- Online payments (UPI, Card, Net Banking): refunded to source within 5–7 working days
- Store credit: if preferred, we can issue a store credit coupon valid for 6 months
Shipping charges (₹99) are non-refundable except in cases of defective or wrongly dispatched items.
Exchanges
We offer size exchanges on all eligible products. If your size is unavailable, we will issue a full refund or store credit. Exchange shipping is free on your first exchange per order.
Defective or Wrong Items
If you receive a defective, damaged, or incorrect item, contact us within 48 hours of delivery with photos. We will arrange a free pick-up and send a replacement at no charge, or issue a full refund including shipping.
Contact for Returns
WhatsApp: +91 76004 77672
Email: info@wardrobebydipal.in
Working hours: Mon–Sat, 10 am–7 pm IST